Privacy Policy

Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase details
• Payment status and transaction information
• Communications you send to us through WhatsApp, email, forms, or customer support
• Information about how you interact with our website, such as device, browser, pages visited, and similar usage information

We collect only the information reasonably required to process orders, provide customer support, operate our website, improve our services, and fulfil applicable business and legal requirements.

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Unicrisp does not directly store your complete card, UPI PIN, banking password, or other sensitive payment credentials used to authorise a transaction. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

We may receive transaction-related information such as payment status, transaction reference, payment method, and amount for order processing, accounting, refunds, and customer support.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and delivery updates
• Contact you regarding your order when necessary
• Provide customer support
• Process eligible cancellations, replacements, and refunds
• Prevent misuse or fraudulent transactions
• Maintain business and transaction records
• Improve our products, website, and customer experience
• Analyse website performance and customer interactions
• Send promotional communications where permitted and where you have provided any consent required by applicable law
• Comply with applicable legal, tax, regulatory, or accounting obligations

Sharing of Information

We do not sell your personal information.

We may share information only where reasonably necessary to operate our business and provide our services. This may include:

• Payment service providers
• Courier and delivery partners
• Website and e-commerce service providers
• Hosting, analytics, communication, and technology service providers
• Professional advisers or service providers supporting our business
• Government, regulatory, law-enforcement, or other authorities where disclosure is legally required

For example, your name, delivery address, and contact number may be shared with our courier partner so that your order can be delivered and the delivery team can contact you if necessary.

Service providers may process information according to their own applicable terms and privacy practices.

Cookies & Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, measure performance, and improve the shopping experience.

Where applicable, analytics and advertising technologies may also be used to understand the effectiveness of our marketing campaigns.

You may be able to manage certain cookie preferences through your browser or the cookie controls provided on our website, where available.

Advertising & Analytics

We may use third-party analytics and advertising services, including services used to measure website visits, purchases, and the performance of advertising campaigns.

These services may use cookies or similar technologies to understand interactions with our website and advertisements, subject to applicable privacy requirements and the settings or consent choices available to you.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, dispute resolution, fraud prevention, and other legal or regulatory requirements.

Retention periods may vary depending on the type of information and applicable obligations.

Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information, withdraw certain consents, or request deletion where legally applicable.

Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, or transaction-record purposes.

You may also opt out of promotional communications using the available unsubscribe or opt-out method, where applicable.

Third-Party Links

Our website may contain links to third-party websites or services.

Unicrisp is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not specifically directed at children. We do not knowingly seek to collect personal information from children except where necessary and permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The latest version will be published on this page with the updated effective date.