Returns & Refunds

Cancellation

Orders can be cancelled for a full refund before they are packed or dispatched.

Once an order has been packed or dispatched, cancellation may not always be possible. If we are able to stop or recall the shipment, any shipping, packaging, or other non-recoverable charges already incurred may be deducted from the refund.

Once an order has been delivered, it cannot be cancelled.

Refund or Replacement Eligibility

Please contact us if:

• You received an incorrect product.
• An item from your order is missing.
• The product or packaging was significantly damaged during delivery.
• You received a product that is not suitable for consumption due to a quality issue attributable to us.

Please contact us within 24 hours of delivery with your order number and clear photos or videos of the product and packaging. This helps us verify the issue and provide an appropriate resolution.

You can reach us on WhatsApp at +91 7200240202 or email support@unicrisp.com.

Non-Returnable Items

Due to the nature of food products, we cannot accept returns or provide refunds for:

• Change of mind after delivery.
• Personal taste or spice-level preferences.
• Products that have been substantially consumed.
• Incorrect delivery details provided by the customer.
• Minor variations in colour, shape, size, texture, or appearance that naturally occur in freshly prepared snacks.

Refunds

Once your request has been reviewed and approved, we may offer a replacement, partial refund, or full refund, depending on the nature of the issue.

Approved refunds will be processed to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Where a cancellation is requested after packing or dispatch and we have already incurred fulfilment costs, applicable shipping, packaging, and other non-recoverable charges may be deducted before the remaining amount is refunded.

If the issue is due to an error on our side or the product is received damaged and the claim is approved, the customer will not be charged additional shipping for an approved replacement.

Delivery Refusal & Failed Delivery

If delivery cannot be completed because of an incorrect/incomplete address, an unreachable phone number, repeated unavailability, or refusal to accept the order without a valid product-related reason, shipping and other non-recoverable fulfilment charges may be deducted from any refund, where applicable.

Any additional re-delivery charges may need to be paid by the customer.