Shipping & Delivery Policy

1. Shipping Coverage

Serviceable Area: Currently, we ship exclusively across Tamil Nadu.

Pincode Coverage: We deliver to all pincodes within Tamil Nadu without local restrictions.

2. Dispatch Schedule & Cut-Off Times

To ensure freshness, we dispatch orders twice a week: Mondays and Thursdays.

• Monday Dispatch: Place your order before Sunday, 11:00 PM.
• Thursday Dispatch: Place your order before Wednesday, 11:00 PM.

Orders placed after the cut-off times will be dispatched on the following scheduled shipping day.

3. Delivery Timelines & Charges

Standard Delivery Time: 3 to 5 business days after dispatch.

Potential Delays: Delivery may occasionally take longer if the destination address is far from the nearest courier hub, or if there are difficulties contacting you during delivery.

Shipping Rates (Prepaid Orders Only)

• Orders above ₹699: FREE Shipping
• Orders ₹699 and below: Flat ₹49 delivery fee across Tamil Nadu.

Note: We currently accept prepaid orders only. Express shipping and Cash on Delivery (COD) are not available.

4. Order Tracking & Courier Partners

We partner with reliable logistics services including ST Courier and The Professional Couriers.

Once your order is dispatched, you will receive a tracking link and tracking number via SMS or Email.

You can use this link to track your shipment in real time.

5. Address Issues & Undelivered Shipments

Please ensure your shipping address and contact number are accurate during checkout.

If a delivery fails or is returned to us due to an incorrect phone number, wrong address, or repeated missed calls/unavailability, the return process will be triggered.

In such cases, the actual packing and two-way delivery charges will be deducted, and the remaining balance will be refunded to your original payment method.

6. Damaged, Tampered, or Quality Concerns

Outer Box Damage

Since snacks travel via courier, the outer cardboard box may occasionally show slight wear or outer damage. If the internal snack packaging and items inside are completely intact and safe, the delivery is considered sound.

Product Damage or Quality Issues

If the outer packaging compromise has affected the snacks inside, or if you encounter a quality issue:

1. Notify us within 24 to 48 hours of receiving the package.
2. Provide photos/videos showing the issue along with your order ID via WhatsApp or Email.
3. Upon verifying the batch and confirming the issue on our end, we will issue a full refund or replacement for the affected items.